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Report an incident

Tell your customers what’s wrong, keep them updated as you fix it, and close it when you’re done.

1 min readUpdated

Post the incident

  1. Step 1: Start it

    In Status, open Incidents and choose Report an incident.

  2. Step 2: Describe the impact

    Write a clear title and message, and set each affected component to Degraded, Partial outage or Down. The stage starts at Investigating.

  3. Step 3: Post it

    Select Post, or Post and notify to email your status page subscribers. Save draft keeps it for your team.

Keep people updated

Choose Post an update as you learn more, moving through Identified and Monitoring. Each update shows on your status page with its time. When it’s fixed, choose Resolve.

Plan maintenance instead

For work you know about ahead of time, use Maintenance → Plan maintenance: set the window, the affected components and what customers see, and choose when subscribers hear about it: now, 24 hours before, when it starts or when it ends. You can pause monitor alerts for the window.

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